Shipping Information

Processing, printing and delivery can take up to 14 Business days after receiving full payment.  We strive to deliver your order quickly but we have seen some delays due to the Covid19 pandemic.

Delivery times are based on US estimates, and therefore will vary depending on global location.

If you order different items, they may come in separate shipments but still within estimated delivery times. There will never be extra shipping fees in this scenario. We thank you for your patience and understanding.

Estimated standard delivery time: 5-10 Business Days (US)

 

If you have any questions about your order, please contact us at Sam@BallerHoodies.com  Please include your order ID.

Order Cancellation

We ship items as quickly as possible, usually within 48 hours. If you need to cancel your order, please notify us ASAP. If the item has shipped, we will not be able to cancel your order.

Returns/Exchanges/Cancellation can be directed to our contact email.

You will receive a response within 24 hours of your email.

Package Not Delivered Because Wrong Address Was Entered or Customer Wasn’t Available For Delivery

We take pride in processing and shipping your orders as fast as possible. While most of our customers appreciate it, this also means that you have to notify us of any errors or changes in your address within 24 hours of placing the order.

We are NOT responsible for orders returned because of a wrong address. We are also NOT responsible for orders not received because the customer wasn't available for delivery. If the tracking information shows the item has been delivered, we treat the item as such.

In these cases, we encourage you to work with your local post office to retrieve your package. Unfortunately, we cannot communicate with the post office and/or other organizations on your behalf.

In certain cases we may attempt to mitigate the situation by offering you a replacement product at a discounted price; this will be determined on a case by case basis.